fa111 Terms & Conditions

1. Introduction and Acceptance

Welcome to fa111, Bangladesh's trusted online gaming destination. These Terms & Conditions ('Terms') constitute a legally binding agreement between you ('User', 'Player') and fa111 ('Platform', 'we', 'us', 'our'). These Terms govern your access to and use of the fa111 platform, including cricket betting, live casino, slots, crash games, and all other services offered through this website.

By registering an account, making a deposit, or otherwise using any part of the fa111 platform, you confirm that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the platform and close your account.

fa111 reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following the posting of any changes constitutes acceptance of those changes. We encourage all users to review these Terms periodically to stay informed of any updates.

2. Eligibility Requirements

To open and maintain an account with fa111, you must satisfy all of the following eligibility criteria at all times. Failure to meet any of these requirements may result in immediate account suspension or termination without prior notice.

• You must be at least 21 years of age at the time of registration and at all times thereafter.
• You must be a resident of Bangladesh or an eligible jurisdiction where online gaming is not prohibited by applicable law.
• You must not already hold an active or suspended fa111 account. Only one account per person is permitted.
• You must have full legal capacity to enter into a binding agreement and are not acting on behalf of any third party.

fa111 reserves the right to request documentary proof of eligibility at any stage, including government-issued photo identification, proof of address, and payment method verification. Accounts that fail to provide satisfactory documentation within a reasonable period will be restricted or closed.

3. Account Registration & Verification

All users must complete the registration process in full before accessing any paid service on the fa111 platform. Registration requires the submission of accurate, current, and complete personal information. fa111 strictly prohibits the creation of fictitious accounts or the use of false identities.

KYC Verification

As part of our commitment to secure and responsible gaming, fa111 operates a Know Your Customer (KYC) verification process. All players are required to submit the following documents before any withdrawal can be processed:

• A valid government-issued photo identification document (National ID, Passport, or Driver's Licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official letter).
• A selfie photograph holding the identification document, with the player's face clearly visible.
• Verification of the payment method used for deposit (e.g. screenshot of bKash or Nagad transaction history).

Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials. fa111 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. Any suspicious account activity must be reported to our support team immediately at [email protected].

4. Deposits and Withdrawals

fa111 supports a range of secure payment methods tailored to the needs of Bangladeshi players. All financial transactions are conducted in Bangladeshi Taka (৳) and are subject to the minimum and maximum limits specified on the payments page. All transactions are processed with SSL encryption to ensure the highest level of security.

Deposit Policy

Deposits are processed instantly or within a short processing window depending on your chosen payment method. fa111 accepts the following deposit methods for Bangladesh players:

• Mobile banking: bKash, Nagad, Rocket, Upay — minimum deposit ৳200.
• Internet banking: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank — minimum deposit ৳500.
• Card payments: Visa and Mastercard — subject to applicable international transaction fees.

Withdrawal Policy

Withdrawal requests are reviewed by our finance team within one business day (Bangladesh Standard Time, UTC+6). Approved withdrawals are typically credited to your designated payment account within the following timeframes:

• bKash, Nagad, Rocket — up to 24 hours after approval.
• Bank transfer — 1 to 3 business days after approval.
• Withdrawals will only be processed to the same payment method used for the original deposit, in line with our anti-money laundering policy.

5. Bonuses and Promotions

fa111 offers a variety of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins, and tournament prizes. All bonuses are subject to the specific terms and conditions communicated at the time of the offer. General bonus conditions are set out below.

Wagering Requirements

All bonuses are subject to a wagering requirement before any bonus-derived winnings can be withdrawn. The applicable rollover multiplier for each promotion is stated clearly in the individual promotion's terms. Unless otherwise stated, the standard wagering requirement is 20x the bonus amount. Bonus funds must be used within the validity period specified; unused bonus amounts will expire and be forfeited automatically.

Bonus Abuse and Misuse

fa111 takes a zero-tolerance approach to bonus abuse. The following activities constitute misuse and will result in bonus forfeiture and possible account suspension:

• Creating multiple accounts to claim the same welcome bonus more than once.
• Placing low-risk or opposing bets across multiple accounts to meet wagering requirements without genuine risk.
• Using bonuses in conjunction with prohibited betting strategies as identified by our risk management systems.

6. Betting Rules and Game Conditions

All bets placed on the fa111 platform are subject to the applicable game rules as set out by the respective game provider. By placing any bet, you accept the game rules in full. fa111 acts as a facilitator for third-party game providers and is not responsible for individual game outcomes beyond ensuring fair delivery of the game software.

Cricket Betting Specific Rules

Cricket betting markets at fa111 cover BPL, IPL, T20 World Cup, and international fixtures featuring the Bangladesh Tigers. All cricket bets are settled according to the official match result as declared by the relevant governing body (ICC, BCB, or BCCI). In the event of a match abandonment, suspension, or a result under the Duckworth-Lewis-Stern method, bets will be settled in accordance with the specific market rules published at the time of the event.

Void Bets and Errors

fa111 reserves the right to void any bet placed in the following circumstances:

• A technical error or system malfunction that materially affected the availability, odds, or result of the market.
• The bet was placed at an erroneous or palpably incorrect price that does not reflect the true market value.
• Evidence of collusion, match-fixing, or other forms of sports corruption in relation to the relevant event.

7. User Responsibilities

As a registered user of fa111, you accept full personal responsibility for your use of the platform. You agree to comply with all applicable laws and regulations in your jurisdiction and to use the platform in a lawful manner at all times. Specifically, you undertake to:

• Provide truthful, accurate, and complete information during registration and throughout your use of the platform.
• Keep your account credentials strictly confidential and not share them with any other person.
• Notify fa111 support immediately if you suspect any unauthorised access to or use of your account.
• Gamble responsibly and within your personal financial means. Never bet money you cannot afford to lose.
• Comply with any identity verification, document submission, or account review requests issued by fa111 within the specified timeframe.

8. Prohibited Activities

fa111 operates a platform that is built on integrity, fairness, and transparency. The following activities are strictly prohibited and will result in immediate account termination, forfeiture of funds, and, where applicable, referral to relevant law enforcement authorities:

• Any form of fraud, dishonesty, or misrepresentation in connection with the platform or any game or bet.
• Money laundering, using the platform for financial transactions associated with illegal activity, or otherwise circumventing applicable financial regulations.
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game or betting market.
• Colluding with other players or third parties to manipulate the outcome of any game, event, or betting market.
• Accessing the platform from a jurisdiction where online gambling is expressly prohibited, or using VPN or proxy services to circumvent geographic restrictions.

fa111 employs advanced fraud detection and account monitoring systems operating 24 hours a day, 7 days a week. Any attempt to exploit technical vulnerabilities, glitches, or errors in the platform will be treated as a prohibited activity, and any resultant winnings will be voided.

9. Privacy and Data Protection

fa111 is committed to protecting the personal data of all users in accordance with applicable data protection principles. The collection, storage, and use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By accepting these Terms, you also accept our Privacy Policy.

We collect only the data necessary to operate the platform, verify your identity, process transactions, and comply with our legal obligations. We do not sell your personal data to third parties. All data is stored on encrypted servers and access is restricted to authorised personnel only. For full details, please review our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, fa111, its directors, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising out of or in connection with your use of or inability to use the platform, whether based on warranty, contract, tort, or any other legal theory.

fa111 does not guarantee uninterrupted, secure, or error-free access to the platform. We shall not be responsible for any losses arising from platform downtime, third-party service failures, connectivity issues, or events beyond our reasonable control, including acts of God, government action, or telecommunications network failures.

11. Amendments to These Terms

fa111 reserves the right to amend, modify, or replace any part of these Terms at any time and without prior notice. The most current version of the Terms will always be available on this page, with the 'Last Updated' date revised accordingly. It is your responsibility to check this page regularly for any changes.

Where a change to these Terms is material, we will endeavour to provide reasonable notice by displaying a prominent notice on the platform prior to the change becoming effective. Your continued use of the platform after any amendment constitutes your acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the fa111 platform shall first be submitted to our customer support team at [email protected] for resolution. fa111 is committed to resolving all disputes fairly, transparently, and in a timely manner. If a dispute cannot be resolved through our internal process, the matter may be escalated through appropriate legal channels in the applicable jurisdiction.

13. Contact Us

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, our support team is available around the clock to assist you. Response times are typically within 24 hours (Bangladesh Standard Time).

Email us at: [email protected]